Shipping and Delivery

Shipping & Delivery

At, we’re committed to giving you the most value for your money. That’s why everything you buy ships for FREE! No matter how small or big the item – if it’s in stock, then it qualifies for free standard shipping. Unlike many other online retailers’ policies, there is no minimum purchase required. This is one more feature that makes the most affordable and convenient place to shop.

Additional shipping options are also available through our website. If you choose to expedite your shipment; shipping fees will apply. Shipping charges can be calculated using the shipping calculator tool located on the shopping cart page.

When your order ships we will notify you via email. Depending on how close you are to the shipping warehouse, your item will arrive in 1 to 7 business days after it leaves the warehouse.  Be sure to contact us if anything seems unusual with the progress of the shipment.

Our Free Standard Shipping offer is available in the contiguous United States only. Orders shipped to Alaska, Hawaii, Puerto Rico, or international addresses do not qualify.

Please note that residents of Illinois are subject to applicable sales tax.

Return Policy

WEN Products is committed to building quality and reliable tools that provide dependability for years to come. Our return policy is consistent with this dedication to quality, allowing you to receive replacement parts and access to service technicians as needed for the duration of your purchase’s warranty. Just email us at or call us at 1-800-232-1195 in order to arrange necessary repairs. Coverage for commercial users varies depending on the item, but usually lasts between one to two years. Specific warranty information can be found in the back of each item’s instruction manual.

All shipping costs of damaged parts and units will be incurred by WEN to make sure that the repair process is as painless as possible for you. Shipping will be covered by us for any broken parts and units that need to be sent to our facilities.

If you decide that your WEN purchase isn’t right for you, you’ll have up to 30 days to return it with the receipt for a full refund of the purchase price. The merchandise must be returned in the same condition that it was received including all manuals and packaging to avoid being subject to a 15% restocking fee. You will receive your refund within a maximum of 5 to 7 business days after the returned item arrives back at our warehouse. 


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